Refund policy

Return Policy

At K-Leap Global, we aim to make your shopping experience seamless and worry-free. We accept returns only for products that arrive defective or incorrect. We do not accept returns for change of mind.

1. Returns for Defective or Incorrect Items

  • You may request a return within 14 days of receiving your order.
  • Returns are accepted only if the product arrived defective, damaged, or different from what you ordered.
  • We do not accept change-of-mind returns, including for unopened items.
  • Please keep the product, its original packaging, and your receipt or proof of purchase. These are required to process your return.

Important: For defective goods, Ontario law provides rights that may exceed this 14-day period. Defective items can be returned, replaced, or refunded under the Consumer Protection Act, 2002.

2. How to Start a Return

  1. Contact Us:
    Email shop@k-leapglobal.com with your order number and a photo of the product’s condition. A video call is required for every return request to confirm eligibility. This ensures hygiene and safety compliance.
  2. Return Approval:
    Once approved, we’ll provide instructions for returning the item.
  3. Ship Your Item:

K-Leap Global Ltd.
1 Pemberton Ave
Toronto, ON M2M 4L9
Canada
Phone: +1 647 568 6708

  • We cover return shipping for approved returns of defective or incorrect items.

3. Refunds

Refunds are processed once your return is received and inspected, using the original payment method. Please allow up to 5 business days for processing after approval.

  • Defective or Wrong Item: Full refund, including return shipping.
  • Change of Mind or Ordering the Wrong Product: Not eligible for return or refund.
  • Opened Products: Accepted only if defective or incorrect.
  • Late Returns: Requests made more than 14 days after delivery are accepted only for defective goods.

4. Exchanges

  • If you received a defective or incorrect item, we will refund it once your return is approved. To get a different product, please place a new order.

5. Damaged or Wrong Items

  • Contact us immediately if your item is damaged or incorrect.
  • Minor dents or marks on outer packaging do not constitute product damage. Only the product inside is covered.

6. Non-Returnable Items

Due to hygiene and safety:

  • Any item returned for change of mind
  • Gift cards
  • Sale items, unless defective or incorrect
  • Opened personal care products, unless defective or incorrect

All returns must be pre-approved.

7. Quality Assurance

  • Returned beauty and personal care items are inspected and safely disposed of, not resold.

8. Contact Us

Email: shop@k-leapglobal.com
Phone: +1 647 568 6708
Address: 1 Pemberton Ave, Toronto, ON M2M 4L9, Canada